The handling of these accounts, has been disruptive and distressing.

As a verified merchant selling digital assets online, I’ve encountered significant issues with Tyme Bank. After selling USDT to customers who paid into my Tyme Bank account, my account has been on hold for two months. Despite providing all requested documentation—proof of payment, goods/services, and affidavits confirming legitimate transactions—the bank’s response has been unsatisfactory. I visited their office recently, only to discover that my evidence wasn’t acknowledged, and my case hadn’t even been assigned to an investigation officer. I was asked to resubmit the same documents I sent two months ago just to withdraw my funds, but my account was immediately placed back on hold.

The bank also instructed me to obtain affidavits from my customers, as some are under investigation for unrelated *****. This feels like a task that should be handled by Tyme Bank, not passed onto me. Despite complying with every request, the bank has stopped responding to my communications.

This situation has severely disrupted my business, and Tyme Bank’s inefficient handling raises serious concerns. I would urge potential customers to consider these challenges before choosing to bank with them.