MM
Matthew M
1 reviews | Active since Jan 2024
31 Jan 2024, 07:37
The customer service is absolutely beyond me
The customer service at Tymebank is appalling . I have a debit hold on my account and have tried getting assisted in getting it removed yet no one can seem to assist. I keep being advised that the issue will be resolved yet nothing happens. The customer service is honestly pathetic.
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Replies (3)0
Replies (3)
GoTyme Bank | Formerly TymeBank's replyOfficial
31 Jan 2024, 10:51Hi Matthew, thank you for contacting us. We deeply regret any inconvenience you may have experienced. Offering a high standard of customer service is our utmost priority, and we want to assure you that the issues you've raised are being addressed. We have escalated your concerns to our dedicated team to enhance and refine your TymeBank experience. Your feedback is invaluable, and we are committed to resolving this matter promptly and ensuring a more satisfactory experience for you moving forward. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply31 Jan 2024, 10:51
Official
Hi Matthew, thank you for contacting us. We deeply regret any inconvenience you may have experienced. Offering a high standard of customer service is our utmost priority, and we want to assure you that the issues you've raised are being addressed. We have escalated your concerns to our dedicated team to enhance and refine your TymeBank experience. Your feedback is invaluable, and we are committed to resolving this matter promptly and ensuring a more satisfactory experience for you moving forward. The TymeBank Team
MM
Matthew M's updateReviewer Update
31 Jan 2024, 11:13This means absolutely nothing. I would like to know when exactly this will be resolved and if there is someone I can communicate with directly please. I am tired of hearing that this will be resolved only for nothing to happen.
MM
Matthew M's update31 Jan 2024, 11:13
Reviewer Update
This means absolutely nothing. I would like to know when exactly this will be resolved and if there is someone I can communicate with directly please. I am tired of hearing that this will be resolved only for nothing to happen.
GoTyme Bank | Formerly TymeBank's replyOfficial
31 Jan 2024, 11:29Our support team will be in touch with you for further assistance. Huge apologies for any inconvenience caused. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply31 Jan 2024, 11:29
Official
Our support team will be in touch with you for further assistance. Huge apologies for any inconvenience caused. The TymeBank Team