The bank is unsafe and the service is below par

I logged a ***** case with Tymebank for 2 unauthorised transactions (which speaks to their safety) and they blocked my account for an "investigation" Today I called to follow up because the agent said I should wait 5–9 days, and to my surprise, there was never an investigation because no case was logged (even though I have a case number). I have decided to close my Tymebank account because the back and forth between the customer service department and the ***** department with no resolution showed me that I can never trust this business with my money.

The only reason I'm rating them one star is because I can't rate them zero stars.