Thank you, Yolande!

Another compliment, this time for Yolande who phoned me on 17 July, and explained what was happening to my case. She was really helpful and professional. She said she would send an email for me to rate the experience. Instead I received an email saying the case is being investigated (I thought it's closed because TymeBank can't do more from their side). I've also received text messages from Friday onwards that the case is still getting attention, and saying my account was blocked because of a ***** investigation, just to be unblocked again. So I'm confused about the status of the case and why it's still ongoing. But I appreciate Yolande's phone call on Thursday to explain everything.