Terrible service from tyme bank.

Lets start at the beginning. Saturday 26 July my tyme bank card declined at retail stores. Money was deducted from the account but at the store it was declined. They refunded it great, refunded it a 2nd time. Now account is on hold because they reffunded it twice. I have told them to take back the 2nd refund but I must wait 5 days to have my account unblocked? Really unacceptable to make customers suffer for their errors or for being offline. They say they have escalated it, yet they fail to realise i have wages and rent to pay.