Terrible service from Tyme Bank

I logged a dispute for a suspicious transaction on my account on the 8th December 2021 - i followed up (first of many) a week later and was advised the dispute was incorrectly logged. another dispute was therefore logged on the 17th - the sms stated the matter would be resolved by the 24the December - this was unfortunately not the case. I was eventually advised i needed to complete a Dispute form which was sent on the 29th December. I completed this form eventually in the new year and sent it back. I have made several follow ups and get all kinds of updates that dont seem to show traction on my open case. I am disappointed with the service received from Tyme bank. I have followed up twice in the past week and advised the person working on my case is unavailable and would call me back.