Terrible Service from ***** Department

I have had ***** debits and I have been busy calling tymebank, I call the forth tyme and I spoke to different consultants and they are failing me. The last consultant tells me that debits won't be done on the phone even though I told her I don't have whats app. So it means ***** can happen on your tyme bank account and you won't get help. Such an entity that fails its customers.