KS
Kerry S
1 reviews | Active since Mar 2019
12 Feb 2024, 13:34
TERRIBLE SERVICE!!
I've never encountered such poor service from this bank in all the years I've been with them. Despite replacing my bank card over two weeks ago, I was assured by a team representative that the R70 fee would be refunded within a week. Yet, I'm still waiting! It's not just the delay in receiving my money; their customer service platforms are dreadful! It takes days to hear back from them!
Helpful (0)
Replies (6)0
Replies (6)KS
Kerry S's updateReviewer Update
13 Feb 2024, 07:28Thank you! I await your feedback.
KS
Kerry S's update13 Feb 2024, 07:28
Reviewer Update
Thank you! I await your feedback.
KS
Kerry S's updateReviewer Update
13 Feb 2024, 10:28I emailed and FB messaged TymeBank some time ago and told them my card was expiring in October 2024. I specifically asked if I upgraded now will the expiry extend? Their answer was YES and nowhere on their message did they say if I did it early the refund did not apply. I AM EXTREMELY FRUSTRATED WITH THE LACK OF COMMUNICATION FROM TYMEBANK! IF I HAD BEEN TOLD NOT TO DO IT NOW, DO IT IN THE MONTH OF OCTOBER OTHERWISE I WOULD NOT GET THE R70 BACK, I WOULD HAVE WAITED.
KS
Kerry S's update13 Feb 2024, 10:28
Reviewer Update
I emailed and FB messaged TymeBank some time ago and told them my card was expiring in October 2024. I specifically asked if I upgraded now will the expiry extend? Their answer was YES and nowhere on their message did they say if I did it early the refund did not apply. I AM EXTREMELY FRUSTRATED WITH THE LACK OF COMMUNICATION FROM TYMEBANK! IF I HAD BEEN TOLD NOT TO DO IT NOW, DO IT IN THE MONTH OF OCTOBER OTHERWISE I WOULD NOT GET THE R70 BACK, I WOULD HAVE WAITED.
KS
Kerry S's updateReviewer Update
13 Feb 2024, 10:56image.png 14.7 KB
image.png 10.67 KB
image.png 18.04 KB
image.png 6.85 KBAbove are the screenshots of my original conversation in January. Yesterday, I had an agent contact me who I found EXTREMELY RUDE as shown in the last message. I clearly explained myself in my messages and I don't think it's any of their business why I upgraded months earlier.
image.png 10.67 KB
image.png 18.04 KB
image.png 6.85 KBAbove are the screenshots of my original conversation in January. Yesterday, I had an agent contact me who I found EXTREMELY RUDE as shown in the last message. I clearly explained myself in my messages and I don't think it's any of their business why I upgraded months earlier.
KS
Kerry S's update13 Feb 2024, 10:56
Reviewer Update
image.png 14.7 KB
image.png 10.67 KB
image.png 18.04 KB
image.png 6.85 KBAbove are the screenshots of my original conversation in January. Yesterday, I had an agent contact me who I found EXTREMELY RUDE as shown in the last message. I clearly explained myself in my messages and I don't think it's any of their business why I upgraded months earlier.
image.png 10.67 KB
image.png 18.04 KB
image.png 6.85 KBAbove are the screenshots of my original conversation in January. Yesterday, I had an agent contact me who I found EXTREMELY RUDE as shown in the last message. I clearly explained myself in my messages and I don't think it's any of their business why I upgraded months earlier.
KS
Kerry S's updateReviewer Update
13 Feb 2024, 10:59I don't care about the R70!! It's the principal of the matter. IF IT WAS EXPLAINED TO ME CORRECTLY, THEN I WOULD HAVE WAITED.
KS
Kerry S's update13 Feb 2024, 10:59
Reviewer Update
I don't care about the R70!! It's the principal of the matter. IF IT WAS EXPLAINED TO ME CORRECTLY, THEN I WOULD HAVE WAITED.
KS
Kerry S's updateReviewer Update
15 Feb 2024, 08:16I appreciate your message. I'll send them to you now.
KS
Kerry S's update15 Feb 2024, 08:16
Reviewer Update
I appreciate your message. I'll send them to you now.
KS
Kerry S's updateReviewer Update
16 Feb 2024, 11:44Im still waiting for a reply to my email sent yesterday morning.
KS
Kerry S's update16 Feb 2024, 11:44
Reviewer Update
Im still waiting for a reply to my email sent yesterday morning.