1 reviews | Active since Nov 2026
Terrible experience from Gotyme
Gotyme customer service is terrible, I am currently on a chat Which I initiated 45 minutes ago and the expected wait time was 17 minutes however I am still waitingand I am now number 41 in. Queue I had an unauthorised debit going off my account and reported the matter however did not get feed back I am attempting again today now to close my account as now Gotyme is charging me for the bounced debit that I reported and they did nothing, Gotyme charges R10 for unsuccessful debits and I was charged almost R100 for 9 bounced debit from the same company which I reported as unauthorised debit,now they making money from unauthorised debit, which is not fair, very disappointed customer. I am done
Dear Mxolisi.
Thank you for taking the time to share your experience with us. We are sorry to hear about your dissatisfaction and appreciate you bringing this matter to our attention. Please be advised that a formal complaint has been logged for investigation. You will receive a complaint reference number shortly for tracking purposes. We take your concerns seriously, and the matter will be thoroughly investigated. One of our Complaints Specialists will be assigned to your case and will contact you directly to discuss the issue and provide feedback on the outcome of the investigation. We appreciate your patience while we work towards resolving this matter and restoring your confidence in our service.
Kind Regards
The Customer Resolution Team
GoTyme Bank
Dear Mxolisi.
Thank you for taking the time to share your experience with us. We are sorry to hear about your dissatisfaction and appreciate you bringing this matter to our attention. Please be advised that a formal complaint has been logged for investigation. You will receive a complaint reference number shortly for tracking purposes. We take your concerns seriously, and the matter will be thoroughly investigated. One of our Complaints Specialists will be assigned to your case and will contact you directly to discuss the issue and provide feedback on the outcome of the investigation. We appreciate your patience while we work towards resolving this matter and restoring your confidence in our service.
Kind Regards
The Customer Resolution Team
GoTyme Bank