MN
Mampho N
1 reviews | Active since Nov 2016
10 Jan 2024, 04:02
Terrible customer service
Tyme Bank is pathetic, I have sent an email to their ***** department and customer care department as requested. I have asked to be contacted via their WhatsApp chat, I was contacted but the call was cut off and they closed the query without any solution. Here I am I can't access my account and my money is in that account. I contacted them I was put in hold until the call got cut off.
I just need my money from my account, kindly open my account which shows debit hold currently since 28 December 2023
Helpful (0)
Replies (4)0
Replies (4)
GoTyme Bank | Formerly TymeBank's replyOfficial
11 Jan 2024, 10:21Hi Mampho, thanks for getting in touch. We're truly sorry for any inconvenience caused. Your query has been escalated to our team, and they'll be in touch with you to assist accordingly.
The TymeBank Team
The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply11 Jan 2024, 10:21
Official
Hi Mampho, thanks for getting in touch. We're truly sorry for any inconvenience caused. Your query has been escalated to our team, and they'll be in touch with you to assist accordingly.
The TymeBank Team
The TymeBank Team
MN
Mampho N's updateReviewer Update
11 Jan 2024, 10:40Thank you, I can not do anything now. I need to do my payments and some of my debit orders come from Tyme Bank account
MN
Mampho N's update11 Jan 2024, 10:40
Reviewer Update
Thank you, I can not do anything now. I need to do my payments and some of my debit orders come from Tyme Bank account
GoTyme Bank | Formerly TymeBank's replyOfficial
11 Jan 2024, 10:57Our team will be in touch with you shortly. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply11 Jan 2024, 10:57
Official
Our team will be in touch with you shortly. The TymeBank Team
MN
Mampho N's updateReviewer Update
14 Jan 2024, 22:20How can You claim that I am an undecided customer? I missed a call from Tyme Bank, one missed call? You could only say that if I had spoken with one of your customer service people. Kindly assist me, I need my money in your bank then we can part ways in peace.
MN
Mampho N's update14 Jan 2024, 22:20
Reviewer Update
How can You claim that I am an undecided customer? I missed a call from Tyme Bank, one missed call? You could only say that if I had spoken with one of your customer service people. Kindly assist me, I need my money in your bank then we can part ways in peace.