Terrible Customer Service

I recently got a new card. After a few days, I noticed I was unable to withdraw cash from any ATM, or PnP till point. The error was that my chip is damaged. I called customer care and was told that my 1st transaction had to be via inserting the card into the paypoint to make a payment, that way it will activate the card/chip. I advised the customer care person, that I was not aware of this. Instead of acknowledging my issue, she kept trying to get me off the line. I raised several questions and got no answer other than absolute silence. I told her that it is unfair that I now have to pay ANOTHER R70 for another new card, that was faulty to begin with. And all she said was OK. I requested a refund or free replacement card as this is not my fault that I have a faulty card, and she told me I had to report it on the day that I got the card. I explained that I only saw this a few days later when I needed to withdraw money, and her response "sorry we can't refund you now, it's too late". This is ridiculous. I was satisfied with this banking, until THIS happened. And the absolute nonchalant attitude from the agent, was absolutely terrible. No effort to help or even try and assist me. Instead she just kept trying to get rid of me, as if I was a nuisance, Instead of a customer with a genuine issue. In the end I was so frustrated and annoyed with her attitude, I just dropped the call.