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Christine A

1 reviews | Active since Jul 2011

22 Feb 2022, 07:41

TERRIBLE CUSTOMER SERVICE

If you ever want to be spammed by a bank try applying for a credit card with Tyme Bank. Submitted an application, with documentation required, then I got an email saying they needed those very same documents to complete my application, so I sent them. This was about a month ago. I'm still getting SMS's and emails asking for the "outstanding documentation". I emailed *** telling them to cancel my application...no response. I emailed them again and cc'd *** because they're supposed to assist you with customer service. They actually rep****! and told me to send my query to ***???? AND THERE IS NO REFERENCE NUMBER ON ANY OF YOUR COMMUNICATIONS! Useless customer service. Stop spamming me. I don't want the credit card anymore and I never will.

0
Replies (3)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply22 Feb 2022, 14:13
Official
Hi Christine, thank you for the review and we're sorry for that experience. We've escalated your query to our team to remove your credit card application, we'll be in touch with an update. The TymeBank Team
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply25 Feb 2022, 08:47
Official
Hi Christine, our team tried to contact you to confirm your details. They've advised when you get a chance please contact our team directly on  ***to be assisted. The TymeBank Team
CA
Christine A's update28 Feb 2022, 16:46
Reviewer Update
I sent my ID number as requested in an email and I'm still getting the sms's and emails about outstanding documentation. It's been almost a week since I asked for this to be sorted out. How long does it take to take someone off a mailing/sms list for a product they no longer want?!