Terrible Customer Care - Zero product knowledge

Shockingly bad customer service! They claim on their website that you will earn Smart Shopper points wherever you use your Tyme debit card, and double Smart shopper points at Pick n Pay. What a load of nonsense! The Tyme customer care consultants aren't even fami**** with their own product, first they did not know about it - I had to send a screenshot of their own website! Then they reverted back I need to contact PnP smartshopper customer care, only to find PnP referred me back to Tyme as its a TymeBank issue! Rediculous indeed.