Terrible Business - No resolution for MONTHS. No responses, feedback or anything.

I wish I could rate them into the negatives. It has been 5 months, and NOTHING has been resolved on my account. This has been the most aggravating and frustrating experience. I was helped before by a lady who answered my query on this site and she was great, I have no issues with her. But the company she works for is absolute ****. I have exhausted all my avenues to get this resolved - not a single one of my emails have been responded too - I have to chase for answers after waiting for weeks and get radio silence. The last excuse I got was that they needed to speak to the company who created their new **** of a system in Thailand...yes you heard that right....Thailand....and did I get a response or an update? NO! When they found out I went to the Ombudsman...they had an attitude about that. So now I gather I am being ignored because I dared to report them...also the Ombudsman of the banking side..well....let us just say they aren't keen on helping either, seems like everyone is just very happy to be shady. They haven't responded to my mail either, after two other lovely ladies tried to help me but they advised that they were told it was a different division my issue is with. For MONTHS nothing has been done... they have caused financial damage and harm, and they dont give a ****. The agents also lie about calling..when the only calls I get, will cut after 1 ring, and if I do answer, the call cuts after 10 seconds... then they claim in the emails with an attitude "We tried to call you" no the **** you did not. I am writing here again because clearly it does not matter who I talk to...who I go too..they aren't interested in fixing the issue. They even ignored the instruction from Sanlam's Arbitrator...(they are in bed with Sanlam with this new "venture"). So this is a warning - stay away - you will have your money ****** and then threatened constantly. While their agents tell you "We escalated the matter" to who? No one knows...they also do not leave ANY names on the emails - so you have no one to refer too or get answers from. The entire structure is ****. Hell isn't hot enough for these people and that company. Also they REFUSE to put anything in writing....which for me, is a red flag, their "calls are recorded for quality purposes" no the **** it is not. Terrible ****ing business. I ****ing wish I could get rid of them...I wish I did not have to deal with them, but unfortunately Sanlam made the **** poor decisions to have them take over their personal loans. Stay the **** away.