Terrible Banking Experience

Terrible experience. I used to work for Tymebank and have been a customer for a few years now. Recently I received an email as part of a ***** case done by the bank. The bank requested relevant documentation which required me going to police stations, writing out affidavits, providing transaction history, proof of clients etc. firstly I’ve wasted over R250 on airtime just being on calls with the bank only for them to not tell me all of the information I need with regards to the case. I get hold of the bank they tell me what they need, I get them the requested information and then I’m told that there’s actually something more that they need from me. I get them the information and supporting documents I then get on the phone with them again, I’m told that no we can’t solve it because there’s another affidavit that is needed and so it goes on, I’m having to waste my airtime, fuel, time and energy going up and down to police stations, drawing statements and gathering the information they need only to tell me that because of their policies my account is now being closed and that’s it. After providing everything that they needed to remove the hold on my account. I then get a email saying that they are now happy to be keeping me as a customer, but when I login to my banking app, my account is still on hold and I am unable to transact. Like what the heck is going on. Nobody that works at this bank is able to help me properly and be attentive to my case to check all of the information diligently and provide we with correct and valuable feedback to help with my account. They would clearly rather loose me as a customer than help me solve my issue. I need to be able to transact on my account and this has been an utter waste of time and energy.