Terrible and *********** costumer service personnel

TymeBank. R147.20 purchase at MR D FOOD Cape Town ZA from Acc......4043. Bal R####. 06Jul 16:44.

Money got debited from my account by Mr D FOOD Cape Town and I reside in Middelburg Mpumalanga and I have never used the Mr D FOOD services. I tried reaching out to tymebank on their Facebook page and they rep**** promising to help me...... A month and a couple of weeks later, I'm still waiting for them to refund me. Their costumer services personnel keep hanging up on me and they are always promising to transfer me to Mr D FOOD call centre.