talk about sleeping on the job

hi, i liked tyme bank .my b.f suggested it. and he got me the card because sometimes transfer from his bank to mine or vice versa takes forever so for certain things of urgency, i said okay. so when he started doing transfers if its done in the morning it reflects in the afternoon, if its late night, nxt day. it was great lno issues. look there might have been one or two things but noting serious, and i was happy with it. even a transfer done saturday morning shows up by 2. all was good. then the one saturday transfer never showed up till monday afternoon. i thought okay,cant always be peaches and cream,forgiven. then begining of july on a thursday morning ,i mean early a transfer was done , and this time i needed it urgently, i was expecting it in the afternoon as usual, noting. i said ok, friday noting, then saturday came , i still said to myself give it a chance till the afternoon,noting. now an ready for battle, unless there is a good enough reason that cant be helped, still leaving spaCE FOR OPTIMISM. i called , first thing it says is we are experiencing some difficulties , apologise for the inconvinience etc etc. ok, but i still wanted to find out more when, how long etc. waited for the agent. she answered, so i explained the situation about the delay, and asked what was happening. she says to me, when was the transfer done? i said on thursday morning, should have been there by the afternoon but it hasnt shown up. she doesnt say let me ,check the account, or there is an issue , all she says is must be a problem from the other bank, problem is not here. i said ,wait it has left the other account, i already have the transfer notice on my phone, thats immpossible. then she says it must be cause there are no problems at tyme bank. i said , what about the issue that you guys said your having, first thing on the call. she says just like this ,no issues. i felt the top of my head exploding, and i said to her so the problem you guys are telling us, on the begining of the call was for entertainment purpose s or is it april fools or what? she wasnt phased, i said to her you know what you obviously just woke up from a deep sleep or something, cause i dont even think you realize you are at work, this has been a colossal waste of time and i hanged up. not only was she uninterested, she didnt know there was a problem in the bank. how is it that there is a mention of an issue on a call first thing and the agent has no clue about it! and am sorry to say, that was the worst customer service agent, i mean even if you are not aware, you try and appologise and say let me find out for you or do something to cover your ass! and then i got an email, saying would you recommend tyme bank to anyone else. may be before ,i would have said go for it, but now let me ask the bank itself, WOULD YOU RECOMMEND IT TO ANYONE AFTER THIS? anyway, tyme bank started out great, and instead of getting motivated to do even better, this kind of **** happens. anyway, thats me, sorry about the long comment, but i had to say something.

nicolette