Swak swak Tymebank

I'm having an awful experience with Tymebank at the moment, fact that I can't just up and walk in to a brunch and solve this madness is frustrating. On Saturday 10 February 2024 I realized that Tymebank had placed a Debit Hold on my account. I do not know the reason for this no one has contacted me to inform me of any suspicious activity happening on my account or whatever motivated this debit hold. So I called them on Saturday 10th February '24 to find out what's happening on my account as im Gavin difficulty transacting the consultant who assisted me advised that the Debit Hold would be removed with 72 business hours and i was sent an sms with reference after the call. To date nothing has changed. On Thursday I decided to inbox Tymebank via twitter and by Friday they asked for my contact details telling me that a consultant would get in touch with me that still hasn't happened.

As someone who's worked in the bank I'm disgusted at how poorly their communication is done, seven days is unreasonably too long to spend on a query not to mention a courtesy call to update me on their investigation nothing. The idea of a digital bank is great but these cracks can scare new customers who should be introduced to e-commerce in South Africa. So I don't know what more to do