Subject: Urgent Complaint: Delay in Transfer of Deceased Savings to Late Estate Account

My name is Bhekifa Thabang Mogale, and I am writing this as the Executor and surviving son regarding the deceased account held with Tymebank (accountsupport@tymedigital).

I have encountered significant delays in the transfer of the deceased savings into the Late Estate Account, which was opened on the 14th February 2024 at the Centurion Mall Branch of Standard Bank.

Despite numerous calls to the Tymebank call center, I have consistently received the same response that the transfer will be processed by accountsupport@tymedigital. Unfortunately, to date, there has been no progress in the matter.

Given the urgency of this situation, I been ignored and played, As the Executor, I am in desperate need of the funds to manage the affairs related to the Late Estate.

I’m disappointed with this bank and how they treat desperate clients that are In need