Subject: Complaint Regarding Poor Communication on Personal Loan Application

I am writing to express my frustration regarding the lack of communication related to my personal loan application submitted over two weeks ago.

I have spoken to two of your consultants—both of whom were friendly and professional—who assured me that I would receive feedback on the status of my application. However, to date, I have not received any clear update.

In the meantime, I continue to receive SMS and email notifications requesting that I resubmit my bank statements, even though I was told telephonically that these were received. This conflicting information, along with the absence of follow-up, has left me feeling disappointed and overlooked as a customer.

Regardless of whether my loan is approved or not, I strongly believe that TymeBank should improve its communication processes and ensure a more personal, transparent experience for its clients.

I hope this feedback is taken seriously and that steps will be taken to improve client engagement and communication moving forward.