Struggling to open an account

I opened an account online. I had to upload a selfie and my phone was unable to take clear enough pictures, I called the *** number for assistance and was instructed to go to any TYMEBANK KIOSK and collect a bank card. I collected my card today and was instructed to call the call centre again for assistance. I called and was told that I could not activated my account as I needed to submit a selfie with another device, I used my wife's phone to take and upload the selfie, now that phone is registered on my app for banking. I called again and was transferred to a department who could assist but the call was dropped, I called again and this person told me that unless I get myself another phone I cannot use my app. Decide for yourself if all this effort is worth not having an active account. An elderly Lady I met at the Kiosk had also not been able to open an account as she had a very old Nokia phone with no camera.