Stranded for 5 hours at a toll gate because TymeBank froze my account without warning!

I am absolutely disgusted by the service and lack of empathy from TymeBank. My husband and I were on our way home from vacation when we arrived at our last toll gate. When I logged into my app to transfer money to pay the toll, I discovered my account had been put on a debit hold with zero prior warning. We were forced to pull over next to the road in an unsafe area to phone TymeBank, only to be told that they couldn't help us unless I submitted a police affidavit. This was our last money to get home, and TymeBank completely locked us out of it. Because of this, we were stranded at the toll gate for 5 long hours before a kind stranger finally offered to help pay our way. What would have happened to us if no one helped? TymeBank left us completely vulnerable. First thing the next morning, I went to the police station, got the affidavit, and sent it straight to the ***** line while calling them at the same time. Only then was I told there is a 5-working-day turnaround time. This is completely unacceptable. You cannot just freeze people's lifelines while they are traveling and leave them stranded on the side of the road. I need this hold lifted immediately. Case ID: I-***7 Contact Details: ***