ND
Ntombi D
1 reviews | Active since Apr 2024
17 Sept 2024, 16:29
****sters
Tymebank put my account on debit hold cause someone sent me 100k and it took days before they resolved it. Today again they put it debit hold cause someone sent me R500 from a account that is suspected of *****. How is my problem? Why would I do ***** for R500 while I have more than that in my account? TYMEBANK IS *******!
Helpful (0)
Replies (7)0
Replies (7)ND
Ntombi D's updateReviewer Update
17 Sept 2024, 20:32I was asked to send an affidavit which I did and called in to make them aware that the affidavit has been sent and told to call after an hour and an hour later I did call in again and was assisted by a Lerato who was rude and told me there is nothing she can do I must wait for 7 days and I explained to her that the 3 previous consultants that not mention that, Lerato made me for frustrated even though I had mentioned that I'm currently stuck on the road due to not being able to access my account. This is the 2nd time Tyme bank does this and everytime I should be the one calling them cause even if the lines cut they won't get back to you.
ND
Ntombi D's update17 Sept 2024, 20:32
Reviewer Update
I was asked to send an affidavit which I did and called in to make them aware that the affidavit has been sent and told to call after an hour and an hour later I did call in again and was assisted by a Lerato who was rude and told me there is nothing she can do I must wait for 7 days and I explained to her that the 3 previous consultants that not mention that, Lerato made me for frustrated even though I had mentioned that I'm currently stuck on the road due to not being able to access my account. This is the 2nd time Tyme bank does this and everytime I should be the one calling them cause even if the lines cut they won't get back to you.
GoTyme Bank | Formerly TymeBank's replyOfficial
18 Sept 2024, 09:44We'd like to look into the issue. Please send us the contact details linked to your account.
GoTyme Bank | Formerly TymeBank's reply18 Sept 2024, 09:44
Official
We'd like to look into the issue. Please send us the contact details linked to your account.
ND
Ntombi D's updateReviewer Update
18 Sept 2024, 09:57***
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Ntombi D's update18 Sept 2024, 09:57
Reviewer Update
***
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Ntombi D's updateReviewer Update
18 Sept 2024, 10:13Tyme bank consultants are rude and impatient, I'm currently on the line and I have been put on hold for over 10 minutes. I use airtime that needs money but they don't care. Why hire people who don't have empathy? I can't do anything cause I can't access my money and someone just makes it worse. Once all this is resolved I'm definitely changing bank
ND
Ntombi D's update18 Sept 2024, 10:13
Reviewer Update
Tyme bank consultants are rude and impatient, I'm currently on the line and I have been put on hold for over 10 minutes. I use airtime that needs money but they don't care. Why hire people who don't have empathy? I can't do anything cause I can't access my money and someone just makes it worse. Once all this is resolved I'm definitely changing bank
ND
Ntombi D's updateReviewer Update
18 Sept 2024, 10:152 business working days? Than what do you suggest I do in the mean time?
ND
Ntombi D's update18 Sept 2024, 10:15
Reviewer Update
2 business working days? Than what do you suggest I do in the mean time?
ND
Ntombi D's updateReviewer Update
19 Sept 2024, 11:39So this is their response -If this is urgent please contact the customer service line ***or *** for further assistance. "IF ITS URGENT" Tymebank doesn't care about their clients and have no sympathy. I have been calling and they don't bother to get back to me when the line cuts or send an email.
ND
Ntombi D's update19 Sept 2024, 11:39
Reviewer Update
So this is their response -If this is urgent please contact the customer service line ***or *** for further assistance. "IF ITS URGENT" Tymebank doesn't care about their clients and have no sympathy. I have been calling and they don't bother to get back to me when the line cuts or send an email.
ND
Ntombi D's updateReviewer Update
23 Sept 2024, 18:37I texted on the 19th and you only replying on the 23rd,this just shows that your clients mean nothing to you. I called Capitec today and the consultant was very helpful and notified me that an email has been sent for my account to be open but when I call I'm being told they haven't received anything. I asked the Tyme bank agent to call Capitec but said they couldn't. I send emails which are not rep****, I call and when the line cuts they won't get back you.
Most probably you will revert back 3 days later.
Most probably you will revert back 3 days later.
ND
Ntombi D's update23 Sept 2024, 18:37
Reviewer Update
I texted on the 19th and you only replying on the 23rd,this just shows that your clients mean nothing to you. I called Capitec today and the consultant was very helpful and notified me that an email has been sent for my account to be open but when I call I'm being told they haven't received anything. I asked the Tyme bank agent to call Capitec but said they couldn't. I send emails which are not rep****, I call and when the line cuts they won't get back you.
Most probably you will revert back 3 days later.
Most probably you will revert back 3 days later.