MS
Mxolisi S

1 reviews | Active since Sept 2018

28 Dec 2021, 14:41

Stay away from Tymebank...Do not Join Time Bank...Useless bank account

Appalling, horrific, pathetic service, useless bank, no customer service.

I lost my bank card on the 23rd of December and on the same day I went to Pick n Pay (Cape Town) to open another card but unfortunately, I haven't had joy since that day and I'm still without my new bank card. I've gone to 5 branches (Pick n Pay & Boxer stores) and non of their kiosks could print a new card for me and non of these branches had ambassadors/support.

At Tymebank you're on your own even when you call the customer care line they tell you that there's nothing they can do to assist.

I've decided to open another bank with a competitor so that I can transfer all the funds that I have on Tymebank to the competitor's account so that I can end this misery and have a real bank account with real customer service because staying with Tymebank would mean I'm condoning a pathetic service to myself and fellow citizens.

0
Replies (3)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply28 Dec 2021, 15:36
Official
Hi Mxolisi, we're sorry to hear about your experience. We've forwarded your details to our in-field team and they will get in touch with you as soon as cards have been loaded in the kiosks within your area. The TymeBank Team 
MS
Mxolisi S's update29 Dec 2021, 12:17
Reviewer Update
The problem is not the availability of cards because new customers are getting their cards with no issues.

I was told by the branch manager (Pick n Pay - Cape Town) that the error that I'm getting can be fixed on the backend of the system as it is a profile issue but the customer careline says there is no issue on my profile.

Please call me on my phone: *** / ***
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply30 Dec 2021, 11:29
Official
 we have escalated the issue to our team for assistance.