So frustrated with poor service

So frustrating to deal with call centre . The number‭(0860) 999-119‬ recorded message says that you have come through to lost cards, then proceeds to go through 6 options before you can get to a consultant. All I needed was to reset my PIN number. Went to kiosk at Longbeach Mall for assistance. With Tyme consultant assisting we repeatedly got error that took 2 calls of approximately 40 minutes hanging on the line to unlock account because of the error. Bottom line is I can’t reset my PIN , I can’t transact, I am extremely frustrated with the lack of finding a solution. Tyme Bank needs to get their back office in place, support their frontline staff if they ever expect to keep customers. Think twice before using Tyme Bank.