So dissapointed

Im so dissapointed in you, I have an account with TymeBank ZA, so my card expired lastmonth the date on the card was 02/25,so today i went to Boxer to pint a new card. I went lastmonth the lady told me if i print it at that time they gonna charge me, she said i must wait till this month ok fine i waited. Ok i go there today and yes it was canselled, the lady print it for me, and i asked her, If she is sure they wont charge and she said yes they wont. I had like R130 on it. She prints it and i went, on my way i said let me log into my app and then Boom R70 is gone🤔🤔 hau like how now? I went back to the lady and tell her, and she said she dont know why, instead game me a tollfree number to call the callcentre. And i called them, Them also dont know what happened and logged in a querry and said they gonna reverse it in 7 working days just imagine 7days just for R70 for something they did in seconds☹️☹️☹️ what if i wanted to use that money at that moment.