So Disappointed with GoTyme Bank!!!

I am writing as a disgruntled customer regarding the service I received from TymeBank. First of all I am extremely disappointed with how TymeBank handled the move from TymeBank to GoTime. Have they even considered the customers before the move. All of a sudden I cannot benefit from their rewards because I do not have the new App. I tried to download the App but unfortunately the phone that I am using is not compatible. So why must I keep them because I am not benefiting anything form them. Well that is a topic for another day.

The reason for my disgruntlement is that on the 26th of April 2026 I paid my debtor way more than we agree upon. I contacted TymeBank to reverse the transaction and I was told that they will charge me R170 for reversing it but they don't guarantee that my request will be achieved. So regardless of the outcome they will deduct the R170. It gets worse. The reference number did not come through even though they told me that I will receive it. The transaction went through and they are not bothered. So, in a nutshell, TymeBank will be charging me R170 because I called them.

You think that is worse? Listen to this one. On Tuesday the 5th of May 2026 I paid another service provider, and I selected immediate payment and R7 was charged as a result. To my shock no proof of payment is coming through, I went to the App and tried multiple times and still no proof of payment. I checked with my Service Provider if they received the payment. No payment was received and will affect my relationship with the Service Provider. 24 hours later the money is still not reflecting. Even the proof of payment did not come through. Please help me here, what is an immediate payment? Isn't the money supposed to reflect immediately? Or later on the same day still? So how do I convince my Service Provider that I paid.

I decided to call TymeBank, I don't know what's worse. They don't know why I am not receiving the proof of payment and also they don't know why the money did not go though. Then asked me if they should log a call for me so that they can call the other bank to check as to why the money did not go through. I asked them how long will that take. They told me that it will take 7 days. Since when did TymeBank become ****mers because I feel ****med by them. I had to open an account with another bank so I could pay my Service Provider, meaning that I paid them twice because of TymeBank. Then yesterday TymeBank has the audacity to send me an SMS to say your query was resolved. What query? Nobody bothered to call me to date!

The lack of professionalism is unacceptable, and I expect a response within 48 hours because there is no way I am gonna pay the R170 for the lack of Service.