TM
Tsepo M

1 reviews | Active since May 2022

24 Jan 2024, 16:56

Slept on the street because Tymebank blocked my account

I am stuck in a town that is almost 300km away from home. I don’t have family who can help me temporarily and no friends who can borrow me cash, and sadly Tymebank is the only account I use mainly. The bank didn’t even notify me in advance that my account is on a debit hold. Which means that I can’t do anything on the banking app or use my card. I am so frustrated and I don’t know what would be of me tonight because I don’t have money to book a room or to go somewhere safe. I totally regret using TymeBank, this bank is just a curse right now. I am stranded, I have sufficient money but I can’t use it. It’s just a ****ing disaster, I am so scared right now because it’s getting dark. This is so stupid and inconsiderate of the bank to decide to just block you from accessing your money. Mind you, just a month ago, my debit card just suddenly stopped working on the ATMs and when I called the bank, they took two weeks to investigate and resolve the matter, only to find out that after they said it was resolved, I couldn’t still withdraw cash and I couldn’t use my debit card on the tills. Now the bank tells me that I need to get a new card that would set me back 70 bucks and it is their ****ing fault that my debit card just stopped working and I have to be the one to pay for their technical faults. And here I am now, having not learned my lesson to close my account with Tymebank, it got worse, they held my own money from me. Tonight I will experience sleeping on the side of the road or perhaps in a park, I don’t know. And it’s all thanks to Tymebank. I am so ****ing angry, soooo ****ed off, because wow I can’t believe that I am sleeping in the streets.

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Replies (1)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply25 Jan 2024, 12:04
Official
Hi Tsepo, thanks for getting in touch. Please provide us with your contact number that is linked to your TymeBank account so that we can assist you. The TymeBank Team