Since when are customers expected to resolve your errors? (Error 409010)

On the 09/12/2019, I opened an account using your Internet Banking Channel. The account was successfully opened and a 4-digit PIN was chosen as part of the opening procedure. Then, yesterday, I went to collect my card at Pick ‘n Pay in Three Rivers, Vereeniging. Due to the incompetence of your consultant, my card could NOT be issued because of an Error Code 409010. The Tyme bank consultant at the Kiosk in Three Rivers (Vereeniging) then instructed me to call Tyme Bank on ***, quoting error message 409010. Since when is the customer expected to resolve your errors? It’s your error message. It’s your system. Educate your consultants adequately and teach them to resolve the issues themselves without expecting the customer to call the bank. Now, either you resolve this issue TODAY, or I close the account and go to Capitec. Hope we are clear.