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1 reviews | Active since Jul 2017

18 Oct 2025, 05:19

Shockingly POOR actions by THYMEBANK

I am LOST for words!!!!

Yesterday on a friday just before 5 i came to the shocking conclusion that my FNB bank account has been frozen....according to my bank its over a email Thymebank sent them in regards to a Thyme account which made a payment to me during September.

I know the person who made the payment, i know exactly what the payment was for and that persons account was wrongfully flagged but now i have to sit with Thymebanks mess!!!

I have one account, my one account is now frozen over a weekend with no access to any money to buy food or petrol, besides that my salary is being paid in on Tuesday and all of my debit orders are going off that same day. I really hope Thymebank is ready to reimburse me for ANY penalties i will be facing when a debit order does not go off.

I am not going to leave this here and you can be sure of that, and this alk because you as a bank can not do your homework/ investigations properly on your side! This is with utter disgust that i am writing this review.

This is the most unprofessional

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Replies (4)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply18 Oct 2025, 09:57
Official
Hi Nadine,
We truly apologise for the inconvenience caused. Kindly contact FNB to give you necessary steps that you need to follow to unblock the account.  
's update18 Oct 2025, 10:02
Reviewer Update
This is so strange that you instruct me to do so as i was told by FNB that i had to wait for a Tymebank investigator and that they will only be in the office on monday. It sounds like neither of the two banks understands the process. You were the ones who made the mistake you fix it.
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply20 Oct 2025, 07:22
Official
Unfortunately, we won't be able to assist you.
's update20 Oct 2025, 07:33
Reviewer Update
You initiated the block due to a lack of knowledge and failed to investigate the matter properly before you did so. The tyme bank account flagged on your side proved there is nothing wrong and gave the documentation you asked for. Now i have to sit with your mess. PATHETIC!!!!!!!!