Shocking to say the least

Absolutely shocking to say the least. I have been a TymeBank Customer for almost 2 years now and my salary is paid into this account. My entire family have an account with TymeBank and I have referred so many friends to Tymebank. I attempted to go into my mobil app to transfer money to my Husband and my profile was immediately blocked. When I phoned the Call centre they say it will take 48 hours for someone to call me. So in the interim it is ok for my family and I not to have access to funds which are in my account and not bee able to live on a daily basis because it is their procedure. NOT ACCEPTABLE Tyme Bank. The excuses are not acceptable. I am absolutely shocked on the lack of assistance.