Shocking Communication from *****e Department

I was sitting at home working when I noticed 2 transaction notifications come through on my card. Both at a BP garage 20 minutes away.

I immediatly called Tymebank to notify them of ***** on my account as I was sitting at home and there was no way I was busy using card 20 min away.

Eventually found out that the one was a reversal. Which would mean funds would be entering my account they didnt. the other was a purchase that went off my account.

I spoke to their ***** team who then logged a case and I received a case number DCI-130774. A few hours later I got another email saying it was under investigation and a minute after that that it was complete. I thought great they must have resolved it wow. I was wrong nothing had been done contacted tymebank and spoke to their ***** depratment who then said they could not find the case number on their system.

They then asked me to email proof of the transactions to their ***** email address which I then did. After I sent it I got an email to say this email no longer exists and it had been forwarded to the correct one.

It has been a few days later and I have heard nothing from anyone. And I found out that they had subsiquently blocked my account. So when on my way home late in the evening and I needed to quickly put in petrol I find out my card isnt working. I had to drive home go grab cash and return to the petrol station to pay.

At no time was I told they would be blocking my account. I had quite literally depositied R3000 into the account ealrier that day so thought everything was fine.

I am sick and tired of fighting with Tymebank and constantly having to phone in each time there is a problem.

List of Problems I have had just a few I can remember Can't log into an account from oversees Credit Card application denied when contact call centre no one can explain why or has any knowledge of why. Tried to payout goal save recently kept saying error

Loved time bank and recommended it to everyone over the big banks. Think its time to close my accounts and go back to the big ones that can actually handle its clients.