1 reviews | Active since Jun 2024
Service non existent
Shocking experience. Customer service non existent,kiosk not attended. My account was blocked before I could even start banking on the app. Called customer service, they told me to go to a kiosk, 250 km away. I went to Total Spirts kiosk Richards Bay, after a 2 hour drive to get there, the kiosk person was not available, went to another Kiosk, the lady told me it wasn't working and that I should go to Total Sports, still unattended I went back to the other one, the lady reluctantly accompanied me to Total Sports down the hall. I was then told 3 times to phone customer care!!!!!!!!!!!!!!!!! After the 3rd call to customer care, they told me to go to Home Affairs, no particular reason, I am confused annoyed and very inconvenienced. I have a valid SA ID card, passport and drivers licence, it there a Tymebank office at home affairs?????? What a waste of a day and traveling expenses.
We sincerely apologize for the inconvenience and frustration you experienced. This is not the standard of service we aim to provide. We understand how important it is to have your account accessible and the challenges you faced visiting multiple kiosks without resolution. In protection of your information, we will DM you for further information.
We sincerely apologize for the inconvenience and frustration you experienced. This is not the standard of service we aim to provide. We understand how important it is to have your account accessible and the challenges you faced visiting multiple kiosks without resolution. In protection of your information, we will DM you for further information.
The rude lady said she was calling me because I complained on social media!! She told me that there was no problem as she had unblocked my account, whilst trying to speak to her I tried unsuccessfully to log in, she told me to reset my password. There is no such option...she said that the problem would sort itself out with time!!!!!!!!!!! I asked why they couldn't sort it out when I drove 250 km to a kiosk. Why didn't several other consultants sort it out????? Her response was to go online, that would resolve my problem....I have been online, it doesn't accept my login details, resetting requires a card, a card comes from a kiosk 250 km away!!!! Why didn't they give me a card when I drove all that way to a kiosk?????????????? You are an absolute waste of time. The most unprofessional useless organization I have ever come across.
The rude lady said she was calling me because I complained on social media!! She told me that there was no problem as she had unblocked my account, whilst trying to speak to her I tried unsuccessfully to log in, she told me to reset my password. There is no such option...she said that the problem would sort itself out with time!!!!!!!!!!! I asked why they couldn't sort it out when I drove 250 km to a kiosk. Why didn't several other consultants sort it out????? Her response was to go online, that would resolve my problem....I have been online, it doesn't accept my login details, resetting requires a card, a card comes from a kiosk 250 km away!!!! Why didn't they give me a card when I drove all that way to a kiosk?????????????? You are an absolute waste of time. The most unprofessional useless organization I have ever come across.