Service at tymebank is very poor

I sent an email to service@TymeBank on the 27/07/2022 about a transaction that was unsuccessful at the atm , still no feedback or any service till today

Good day Kindly assist with the following transaction : Date : 30 june 2022 at 18:44:12 Details : ATM Withdrawal at shop 154 westgate centre Gauteng ZA Card number : *** AMOUNT R950.00 The ATM did not dispense the funds and I did not get my money . I did a complain with the Nedbank branch ATM department but I was told to talk to my bank as they cannot assist me . Best regards S Monakali Sent from Mail for Windows 27/07/2022 till today no feed back or nothing