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Bonginkosi M
1 reviews | Active since Dec 2017
27 Oct 2022, 09:36
September 2022.
I have not been sent my September statement. I have requested is repeatedly by means of online banking and via their call center and I received no joy.
Helpful (0)
Replies (4)0
Replies (4)
GoTyme Bank | Formerly TymeBank's replyOfficial
27 Oct 2022, 12:27Hi Bonginkosi, thank you for reaching out to us. You will need to login to our app or internet banking > Everyday Account > Account Information > Statements or Proof of Bank account, and the documents will be sent to your email address within minutes. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply27 Oct 2022, 12:27
Official
Hi Bonginkosi, thank you for reaching out to us. You will need to login to our app or internet banking > Everyday Account > Account Information > Statements or Proof of Bank account, and the documents will be sent to your email address within minutes. The TymeBank Team
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Bonginkosi M's updateReviewer Update
27 Oct 2022, 16:00Thank you very much for not resolving my issue. This here is responding with a non-answer and failing to address the issue. This is not the first time where the company faces technical gliches and fails to inform those affected. Your communication is really appalling. I have had this account from 30/04/2019. For a digital bank statements sending statements should be a piece of cake, is my money safe with you?
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Bonginkosi M's update27 Oct 2022, 16:00
Reviewer Update
Thank you very much for not resolving my issue. This here is responding with a non-answer and failing to address the issue. This is not the first time where the company faces technical gliches and fails to inform those affected. Your communication is really appalling. I have had this account from 30/04/2019. For a digital bank statements sending statements should be a piece of cake, is my money safe with you?
GoTyme Bank | Formerly TymeBank's replyOfficial
31 Oct 2022, 10:26 You will need to login to our app or internet banking > Everyday Account > Account Information > Statements or Proof of Bank account, and the documents will be sent to your email address within minutes. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply31 Oct 2022, 10:26
Official
You will need to login to our app or internet banking > Everyday Account > Account Information > Statements or Proof of Bank account, and the documents will be sent to your email address within minutes. The TymeBank Team
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Bonginkosi M's updateReviewer Update
08 Nov 2022, 11:01You have failed me.
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Bonginkosi M's update08 Nov 2022, 11:01
Reviewer Update
You have failed me.