Second review still unresolved ..I'm not happy

So I put in a complaint Monday and was advised that it will be resolved it two days. Yet my account is still on hold...I was informed if it's urgent to call in which I also did ...but this log don't seem urgent enough for me ...it's over a month my acc is on hold...why is tymebank lying to us customers...I mean really should we now rather close the accounts and find another bank ..

TymeBank: Your Transact issue (DCI-331153) has been received. We will update you on or before 30-Sep-2024. Help:***

This don't sit well as I been trying since the 12th of September but nothing is resolved

This was the message I got on the 13th of September TymeBank: Your Log in issue (DCI-327534) is Resolved-ActionTaken. Help: ***

Nothing is resolved..I want this sorted today...my **** is now all a mess because my debit orders are bouncing back...really getting on my nerves now.