KK
Khanyisa K

1 reviews | Active since May 2021

24 Aug 2022, 10:21

****med

Someone accessed my app and a ********** activity took place, I reported the matter to Tymebank and I was advised they would do some investigation and I had to call them everyday to do a fall up which I was spending money calling them, it has been more than a year now without any feedback and R3500 was taken from my account and when I called the number that the voucher was sent to a Nigerian man answered, I told Tymebank about that but still nothing was done about that, they have such a bad customer service which is very disgusting and Tymebank is a big ****, I even went to all the pick n pay stores near me wasting my money on travelling, I opened a police case and sent them the case number even. People need to stay away from this ridiculous ****!!!

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Replies (5)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply24 Aug 2022, 11:47
Official
Hi Khanyisa, did you get a case number for the incident? The TymeBank Team

KK
Khanyisa K's update24 Aug 2022, 13:32
Reviewer Update
I can’t find the email that had the incident number but I’m sure you can search using my ID number
KK
Khanyisa K's update24 Aug 2022, 14:25
Reviewer Update
I did call them so many times with no assistance, so tell them to contact me.
KK
Khanyisa K's update24 Aug 2022, 14:53
Reviewer Update
Don’t tell me call the customer support cos I’m telling you I have been calling them without any assistance. I want my money so don’t tell me to waste my airtime as well after the money you stole from me
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply25 Aug 2022, 12:48
Official
Thank you for sending your details, we’ve asked our team to get in touch with you. The TymeBank Team