**** bank

On 06 October 2022,my account was hacked and reported to typmebank on the same day,therefore they block my account and then promise me that the matter will resolved on 25 October 2022,to my surprise when I received the November statement via email,I found that money were not reversed,I called to let's the know ,they always say will escalates matter to ***** division to date no one from division contacted ,I even send from ***** divisions several emails but they are not responding to my email. Another customer service they can get a new card but I have pay R50 to get that card,my question is how can pay if I did not misplaced my card ,why I have to be liable of something didn't do.