**** & bad service

on the 8th May i discovered late that someone has moved and withdrawn my money without any notification then on sunday 8th i called the call center and they said they will open a *****ulant case i must email them an affidavitand the process will take 7 working days , and someone will call me Monday for further questions and i waited for the call nothing on wednesday the 12th i called them and they said its still on investigation they will call me before the 7 days and still nothing then i twitted about it and thats where it got escalated and i called them on tuesday as it was the 7th day and they said the investigator has left , they will send him an email and will call me tomorrow.finally i got the call on the 19th saying that because the original credentials were used on the internet bank so they cant refund me as they logged in at 11:58 to get the code(ofwhich ive never logged in on the internet bank i always use the App and for that tymecode i usually get an OTP code to authorise it and i never got) and then it was withdrawn at 12:17 at PNP in Pretoria North and i dont know that place that time i was on my home from work in Bruma and no sms notification. So my R800 is gone just like that!