VM
VIVIAN M
1 reviews | Active since Jun 2022
29 Nov 2022, 11:25
Run run poor customer services
I am appalled by thier customer care consultant who insult and are very rude ,,and when you ask to speak to manager you asked "for what " and the is none available "or placed on hold for more than an hour
A whole bank and company this level of disrespect for clients anyway my query went unresolved guess it's business as usual
Run run go to decent banks
Helpful (0)
Replies (3)0
Replies (3)
GoTyme Bank | Formerly TymeBank's replyOfficial
29 Nov 2022, 11:46 Hi Vivian, that's not cool to hear. Please tell us what happened so that we can assist accordingly. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply29 Nov 2022, 11:46
Official
Hi Vivian, that's not cool to hear. Please tell us what happened so that we can assist accordingly. The TymeBank Team
VM
VIVIAN M's updateReviewer Update
29 Nov 2022, 11:56My uncle has just passed,we need Access to his account,I have everything of his except the power of authority..I am the one handling everything..his mom ,brother ,and sister who is mom is also late ..it's festive season the courts will take take time and we need Access to pay for his funeral debts..I just asked what is my recourse and the lady was rude ,told me the is no manager and put me on hold mind due I am also a Tyme bank client so is my fam than treated this way I am just disappointed
VM
VIVIAN M's update29 Nov 2022, 11:56
Reviewer Update
My uncle has just passed,we need Access to his account,I have everything of his except the power of authority..I am the one handling everything..his mom ,brother ,and sister who is mom is also late ..it's festive season the courts will take take time and we need Access to pay for his funeral debts..I just asked what is my recourse and the lady was rude ,told me the is no manager and put me on hold mind due I am also a Tyme bank client so is my fam than treated this way I am just disappointed
GoTyme Bank | Formerly TymeBank's replyOfficial
30 Nov 2022, 10:17we're sorry for the loss of your Uncle. To assist you as soon as we can, please will you provide us with the following:
1. Letter of Authority
2. Death Certificate
3. Your contact details and email address
4. And a letter stating that you can claim funds.
You can send an email to *** or you can inbox them here. We will then create a CL Case ID for your son (the deceased).
1. Letter of Authority
2. Death Certificate
3. Your contact details and email address
4. And a letter stating that you can claim funds.
You can send an email to *** or you can inbox them here. We will then create a CL Case ID for your son (the deceased).
GoTyme Bank | Formerly TymeBank's reply30 Nov 2022, 10:17
Official
we're sorry for the loss of your Uncle. To assist you as soon as we can, please will you provide us with the following:
1. Letter of Authority
2. Death Certificate
3. Your contact details and email address
4. And a letter stating that you can claim funds.
You can send an email to *** or you can inbox them here. We will then create a CL Case ID for your son (the deceased).
1. Letter of Authority
2. Death Certificate
3. Your contact details and email address
4. And a letter stating that you can claim funds.
You can send an email to *** or you can inbox them here. We will then create a CL Case ID for your son (the deceased).