Run around

I had an account with tymebank which I have never ever used. My ID no is ***,cell no ***. I was sent R650 on my account on 8 May 20024 at 12:44 pm. I can't get my money because I do not have the tymebank card I do not have pin number because I have never used it before. The lady who sent me the money her cell no is *** was promised that it will be reversed within 7 working days. So between this lady and tyme bank I do not know which is lying because I am still waiting for my R650. So tymebank can you please contact this number *** and reverse the 650 because I am a school transport driver and if she doesn't pay I will stop taking her child to school. Hope to hear from you soon.