Rude Agent

I opened an account sometime ago and didn't collect my card, recently when I wanted to collect my card, the account is blocked, today I went to try again the lady at Pick n Pay Ushaka Mall and the lady assisted me(refica process) with outstanding customer service skills, I was happy, then she gave me a contact center number to request the account to be unblocked. At first the gentleman assisted me as one would expect, however he put me through ***** department where the agent(Mandla) was rude and arrogant, the tone of his voice was nothing but a command the while time there after he arrogantly told me he couldn't help me in that department because my case was not related to ***** but fica verification. And I had been telling him from the onset and he wouldn't listen to me but kept commanding me ,I quote, I EXPECT NOTHING ELSE FROM YOU EXCEPT "yes or no.", Unquote. After all the military drills he told me he would return me to the previous department and that's when I told me I'm no longer interested in the account, I'm done.

If I have to receive this treatment now with R0.00 in my account, what kind of treatment do I expect should funds disappear from this account in future?