ROTTEN SERVICE

I have R600 that I'm unable to access in my account. The money was transferred to me Friday already, got an sms from Tyme bank on Saturday telling me to upgrade my profile which I did yesterday already(5/09/2022). Till today my R600 is not into my account and it's way past 24 hours. The call center has been nothing but useless, the lady at the pick and pay Tyme bank kiosk was also so useless. What does one do in this case? I need my money urgently and I need this matter resolved urgently