********** by TymeBank: No Prepaid Electricity Token delivered

I bought prepaid electricity from the TymeBank website and never received a token, but I was still charged for the electricity token even though I did not receive it. I immediately got hold of TymeBank on the service email address and by telephone. I've been going back and forth with TymeBank consultants for five days now - still no token in sight. This is seriously disappointing. I even bought the electricity from a different bank and had no issues. Clearly TymeBank is the problem!