********** by Tyme and left high and dry.

I tried purchasing electricity using the Tymebank app, it gave an error and said that I should try to process the transaction again later. I therefore logged off and gave up on the transaction. I used a different bank's app to purchase my electricity and that transaction was successful. About an hour later I received a notification that my account had been debited with the initial purchase that I was trying to make for electricity, which was very surprising as I did not try the transaction again. I immediately called Tymebank and the customer service rep, said that Tymebank was having issues with their system and transactions were being duplicated, declined or just haphazardly running off. I asked him to reverse the transaction and I was assured that it would be done in 2 days as it was a bank system issue. To my surprise 3 days later the transaction was still not reversed. I called Tymebank again and this time reached a lady who said that it was not the bank's fault and that the transaction was my own issue. She then rudely hung up. I called Tymebank again and reached another gentleman who assured me that Tymebank was aware of the system challenges, logged a query and also sent me the reference number for it (great service from him). I waited a couple of days until I received an sms that said that my query with Tymebank was resolved (how and what the outcome was is a mystery). I then proceeded once again to call Tymebank, waited about 9 minutes and then spoke to a lady and she said that it is against the Tymebank processes to refund clients so I am not going to receive a refund and should I want to request the re-issue of the electricity token I should feel free to contact my municipality. I tried to complain and she said that it does not matter who I call or what I do, this process will not change. She told me that I could even request to speak to their back office or manager and I would not get my money back as they had already paid it over to the municipality. The absolute lack of service, empathy or level of TCF was just shocking. I am ready to close my account and to tell any and all people I know to never even consider this as a bank of choice.