Ridiculously Terrible Service

I made a card purchase on Friday 28/10/22, I paid at at AutoX, Chicken Licken, Engen Filling Station, and later at KFC, just a few I can remember on top of my head. All of these transactions were successful, and on Thursday 3/11/2022. I received a call from AutoX (they are my suppliers in my automotive battery business) telling me that they didn't receive the money I paid to them with my last purchase. I phoned Tyme Bank the very same day to find out what is happening, they just told me that they were aware and they will reverse the money back into my account before 5pm of that day. The next morning I wake up the is no money in my bank account, I have new battery orders, and AutoX cannot release my new orders because now they have suspended my account and flagged my business as *****. I them ask my wife to pay the owed money to AutoX, she does and they release the new orders. Same morning I phone Tyme bank to find out, what happened with the reversal, I am now told that I supposed to log a case for that the money to be reverses. The guy logs a case, but he is capturing his own thing stating that I said I am disputing a transaction that was declined but money was taken out of my account. I realise that the case was captured incorrectly when I saw a letter of investigation from Standard Bank to AutoX, as they investigating a declined transaction. I have called Tyme Bank a number of times trying to get hold of Brenden who is a team leader in customer care, I don't know how many times I called them and to reach him I will kept on hold for a minimum of 30 minutes, and today I had to hold for 43 minutes until I hanged up, and they never even called me back after holding for that long. To cost my story, Tyme Bank is telling me it will take them up to 35 days to conclude on this matter. Their customer service are not so helpful and don't want to take responsibility beside tell me that card service will come back to me, and when I phone them they just you can only contact us if nothing is happening in the 35 days. I am working in financial sector myself and advocated for this bank as good bank, but where I am sitting I would encourage anyone to bank with them.