Reversal of my money, bad service

Hi, im both a capitec and tymebank client . Now i made a transaction to a wrong account number from my capitec to tymebank. Been trying to get help with reversing the money but im being told that the person can't be found. Now my question now is if that person cant be found why am i not getting my money back because i provided the account number of that person Tymbank- ***...how is that if no one no longer uses this account Tymebank is taking time to help capitec with reversing the money back into my account.. it's the 26th of october already and i laid the complaint on th 13th of September and i still havent received any help..whats the use of having bank accounts if you cant trust them with your money..please i neep help urgently.