Responded to my Hello Peter complaint but still ignoring me (No resolution)

I am posting this follow-up complaint because TymeBank responded publicly to my previous Hello Peter complaint apologising and saying they would “look into it”, but since then they have continued to ignore my emails and nothing has been resolved.

My original complaint relates to:

A ***** / goods-not-received dispute that has been dragging on for months with no proper feedback or resolution

An address change request that was ignored for months

Despite their public response, I have received no meaningful update, no resolution, and no direct contact to actually fix either issue. This confirms exactly what my complaint is about: public PR responses with no real action behind them.

I am still waiting for:

A proper resolution of my ***** dispute and recovery of my funds

My address details to be corrected

A real update from TymeBank, not silence

This follow-up complaint is being posted because TymeBank has failed to act after their public response.