Requesting my money back

I recently required an uber using my tyme bank account and I cancelled the trip. To date I have not received my money back in my account.

I contacted uber and they confirmed that the money is not with them . I sent the emails to tymebank but they saying I should wait for14days.

I regret using this account. I normally use my standard bank account and when I cancel uber I get my money immediately.

Its been 4 days now and tyme bank call centre is no longer answering my calls.

Really a bad service