RM
Refentse M
1 reviews | Active since Jul 2025
28 Jul 2025, 22:27
Reporting ****** card & *****
Good evening, I was a victim of ***** on the 27th July 2025, and since I've been sending emails or sending out calls but no response whatsoever , this makes me feel the inconvenience of the bank to the depth of they might not take customer complaints or reports to ***** seriously . Calls aren't answered whatsoever or rather emails , it's been three days now with no response . I don't recommend.
Helpful (0)
Replies (6)0
Replies (6)RM
Refentse M's updateReviewer Update
28 Jul 2025, 22:31It does not even have branches to report the matter at hand , to service providers on person , yoh
RM
Refentse M's update28 Jul 2025, 22:31
Reviewer Update
It does not even have branches to report the matter at hand , to service providers on person , yoh
GoTyme Bank | Formerly TymeBank's replyOfficial
29 Jul 2025, 06:47Hi Refentse,
We sincerely apologize for the inconvenience caused. Please note that we have escalated your query to the relevant department.
We sincerely apologize for the inconvenience caused. Please note that we have escalated your query to the relevant department.
Best regards,
GoTyme Bank | Formerly TymeBank's reply29 Jul 2025, 06:47
Official
Hi Refentse,
We sincerely apologize for the inconvenience caused. Please note that we have escalated your query to the relevant department.
We sincerely apologize for the inconvenience caused. Please note that we have escalated your query to the relevant department.
Best regards,
GoTyme Bank | Formerly TymeBank's replyOfficial
29 Jul 2025, 08:32We tried contacting you to no avail.
Best regards,
GoTyme Bank | Formerly TymeBank's reply29 Jul 2025, 08:32
Official
We tried contacting you to no avail.
Best regards,
RM
Refentse M's updateReviewer Update
29 Jul 2025, 22:06Still nothing, I've been calling back no response via email, it just rings , please respond via emails or answer phone calls. It's so inconveniencing, I've been also trying to get ahold of you guys on WhatsApp, but still nothing, I would appreciate another call that doesn't just ring my phone twice and hangs up 😭please .
RM
Refentse M's update29 Jul 2025, 22:06
Reviewer Update
Still nothing, I've been calling back no response via email, it just rings , please respond via emails or answer phone calls. It's so inconveniencing, I've been also trying to get ahold of you guys on WhatsApp, but still nothing, I would appreciate another call that doesn't just ring my phone twice and hangs up 😭please .
RM
Refentse M's updateReviewer Update
29 Jul 2025, 22:25Please contact me again via ***/***
My phone rang twice , another number than contacted me , same with another one , when I tried returning calls later , nobody could answer , not even the WhatsApp customer service
Thank you in advance
My phone rang twice , another number than contacted me , same with another one , when I tried returning calls later , nobody could answer , not even the WhatsApp customer service
Thank you in advance
RM
Refentse M's update29 Jul 2025, 22:25
Reviewer Update
Please contact me again via ***/***
My phone rang twice , another number than contacted me , same with another one , when I tried returning calls later , nobody could answer , not even the WhatsApp customer service
Thank you in advance
My phone rang twice , another number than contacted me , same with another one , when I tried returning calls later , nobody could answer , not even the WhatsApp customer service
Thank you in advance
GoTyme Bank | Formerly TymeBank's replyOfficial
30 Jul 2025, 08:11Ref: CB-195615
Best regards,
GoTyme Bank | Formerly TymeBank's reply30 Jul 2025, 08:11
Official
Ref: CB-195615
Best regards,